COVID-19 Update

UPDATE – APRIL 11

Thank you to all of our customers and friends for your support and patience. We have confirmed that Bow Cycle has had an outbreak of COVID-19. The staff members infected worked Thursday April 1 – Sunday April 4. We continue to follow instructions from AHS with testing and isolation protocols, keeping everyone safe. If you visited during this time, and are feeling symptomatic, please call 811 or visit https://www.alberta.ca/coronavirus-info-for-albertans.aspx.

Our Bow Cycle E-Bike East Village location will remain closed until further notice.

Our plan for our Bowness location is as follows:

Monday April 12 and Tuesday April 13 – Closed

Wednesday April 14 – Sunday April 18 – Open for curbside business:

 1. Curbside pickup for online orders

 2. Curbside pickup for bicycles and other items already on deposit

 3. Curbside pickup for completed repairs

We are not able to offer curbside sales assistance or repair drop offs at this time. We will contact customers about missed and upcoming service appointments soon for an update and plan.

With limited staffing available, we have also temporarily turned off our phone system. Our online web store is your best resource for product. If you have questions or need assistance, please contact us via bikes@bowcycle.com – please include your phone number in your email. We will do our best to respond in a timely manner.

Once again, thank you to everyone for your support!